Senior Operations Insight & Performance Analyst

Job Location
United Kingdom, Europe
Job Role
Airport Operations
Contract Type
Full-Time
Salary
Posted Date
2026-02-27
Job Expiry Date
2026-03-29
Qualification
Bachelor’s Degree

Day to day


You’ll transform complex operational and customer data into actionable insight that drives measurable improvement across our network.

From real-time performance analysis to predictive modelling, you’ll identify the “why” behind the numbers and forecast future risks and opportunities using advanced analytics and machine learning techniques.

You’ll also play a key role in shaping how we set targets, measure performance and automate decision-support tools across the operation.


• Deliver real-time, insight-led analysis to support operational decision-making

• Develop forecasting models to predict performance, risks and opportunities

• Build and maintain automated reporting solutions that create a single source of truth

• Design innovative tools that integrate data from multiple systems

• Develop data-driven target setting methodologies across Customer & Operations

• Analyse crew productivity, standby utilisation and operational risk

• Provide insight into schedule optimisation impacts on operational teams and customer experience (NPS, complaints, VOC)

• Support airport managers and OCC teams with enhanced decision-support tools

• Identify opportunities to automate and improve operational processes

• Present compelling, data-led business cases to senior stakeholders

• Mentor colleagues and improve data capability across teams


About you


You’re a curious and commercially minded analyst who thrives in a fast-paced operational environment. You combine technical expertise with strong influencing skills and the confidence to challenge and improve ways of working.

Essential


• Degree educated or equivalent analytical experience

• Advanced Power BI capability

• Strong data modelling and analytical skills

• Experience working with large, complex datasets

• Ability to interpret trends and translate data into clear business insight Highly Desirable

• Experience with DAX and M languages

• SQL and Python proficiency

• Power Apps development knowledge

• Experience with predictive modelling or machine learning

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